Jerusalem House seeks a dynamic, creative, enthusiastic, and detail-oriented self-starter to fill the Manager of Volunteer Services position. Under the supervision of the Director of Development, the Manager of Volunteer Services is responsible for the screening, placement, training, management, and evaluation of individual and group volunteers and volunteer programs/functions at all Jerusalem House programs, including agency fundraisers and events.
A. Oversees volunteer services for Jerusalem House.
1. Recruitment and Training
a. Designs and implements programs and processes for volunteer recruitment.
b. Responds to requests, inquiries, and/or concerns about the volunteer program.
c. Identifies, responds to, and schedules groups interested in volunteering.
d. Manages the processing of volunteer applications and follow-up with candidates and organizations.
e. Develops and implements volunteer training and orientation programs.
f. Provides direction, staff support, and on-site support and coaching of volunteers as needed.
2. Coordination and Placement
a. Coordinates with Resident Managers, Maintenance staff, and Learning Center staff to determine opportunities for volunteers.
b. Develops and executes new volunteer opportunities for internal projects and agency events.
c. Provides appropriately placed and trained volunteers to meet those needs.
d. Defines, clarifies, and regularly communicates the roles and boundaries of volunteers and staff.
e. Coordinates resident and facility events with or on behalf of volunteers/groups.
f. Conducts and presides over volunteer meetings.
a. Assures the effectiveness and quality of volunteer services by developing and implementing evaluation, monitoring, and support systems.
b. Evaluates volunteer performance, job suitability, and satisfaction.
c. Plans and conducts a comprehensive program of volunteer recognition, including volunteer recognition event(s).
a. Prepares monthly reports reflecting volunteer hours and services.
b. Maintains records and statistics on the volunteer program, as required by agency or funding sources.
c. Maintains up-to-date computerized volunteer database. Assists with the integration of volunteer database into Fundraising 50.
d. Reports major concerns to the Director of Development.
B. Manages in-kind donations to Jerusalem House:
1. In conjunction with Resident Managers, sets guidelines for the appropriateness, acceptance, and use of in-kind donations to the facilities.
2. Coordinates pick-up and delivery of in-kind items to the agency.
3. In conjunction with Resident Managers, distributes in-kind items to the various housing programs based on need.
4. Refers inappropriate and/or excess donations to other community resources.
5. Submits records of donations to the administrative office for acknowledgement and entry into the donor database.
C. Other responsibilities:
1. Meets regularly with the Director of Development.
2. Participates in regularly scheduled Development staff meetings and agency-wide staff meetings.
3. In conjunction with other Development staff, plan and execute organizational Development events, including fundraisers, donor cultivation events, etc.
4. Provides and contributes to the development and update of publications and grant proposals.
5. Participates in interagency forums, community education, public awareness workshops, etc.
6. Performs other duties as assigned.
Certified knowledge of:
• HIV/AIDS and related issues as they correlate to a volunteer program
• General knowledge of the purpose, organization, and goals of volunteer services
• Methods and practices used to recruit, interview, evaluate, and place volunteers
• Methods of effective utilization of volunteer resources
• Laws, rules, regulations, and guidelines governing the use of volunteers in a human service delivery setting
• Community organizations and their functions
Demonstrated ability to:
• Clearly communicate agency policies and procedures, orally and in writing
• Stimulate the interest and enlist the cooperation of others
• Resolve problems and unusual occurrences
• Lift up to 30 pounds
• Valid driver’s license for travel throughout the Metro Atlanta area
Demonstrated ability to communicate effectively and tactfully:
• With all levels of volunteers and staff
• With residents, their families, and representatives
• With the general public
• With adults and children
• In public settings
• Bachelor’s degree
• 3-5 years of work experience
• Ability to pass criminal background check
HOURS OF WORK
Office hours are Monday-Friday, 9:00 a.m.-5:00 p.m., but additional night and weekend hours will be required as needed for program, project, and event completion.
How to apply: Apply via WorkforGood or email a cover letter and resume with “Manager of Volunteer Services” in the subject line to email@example.com.
No faxes, phone calls, or hand delivered applications. EOE.